Support

Short guides for using LedgerWatch day to day. Written for whoever manages your Xero file, not for developers.

Getting started

• Connecting a Xero organisation (what permissions LedgerWatch requests, and why).
• Choosing alert recipients (who should receive alerts, and why not the person making the change).

When something changes

• What an alert means and what to do (how to verify a change before you pay).
• Using the change log and triage outcomes (what each outcome means and when to use it).
• Duplicate bank account findings (why the same account showing up twice is worth a look).

Records and reassurance

• Producing a CSV for an auditor (what each export contains).
• The weekly digest, and how to turn it off (a short summary every Monday, even in a quiet week).

Managing your account

• Cancelling, disconnecting, and deleting (how to cancel a subscription, disconnect an organisation, or delete your account).

Before you rely on it

• What LedgerWatch cannot do (worth reading once, so you know what to check yourself).

Still stuck?

Email support@ledgerwatch.app and describe what you were trying to do.